Lead Account Manager | Fierce Inc. (Remote, Seattle, WA)

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I led a diverse portfolio of enterprise, mid-market, and global accounts across healthcare, tech, retail, and professional services.

I owned the full client lifecycle from onboarding through renewals and expansion, serving as a trusted executive partner.

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I used consultative questioning to uncover root causes and translate insights into clear, actionable plans that improved adoption and long-term value. I led strategic QBRs, value reviews, and renewal negotiations aligned to KPIs.

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I developed onboarding frameworks and scalable playbooks to increase satisfaction and operational consistency. I partnered cross-functionally with Sales, Customer Success, and Product to ensure seamless implementation and delivery.

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Key Achievements

• Closed 2024 at 105% to goal (+34.5% YoY)

• Closed 2023 at 111% to goal, doubling 2022 performance

• Achieved 183% cumulative revenue growth (2022–2025) through renewals and upsells

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Store Manager | Reformation, University Village (Seattle, WA)

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Opened and launched a new store in partnership with headquarters, overseeing hiring, onboarding, and operational setup.

Delivered inclusive, high-touch client experiences using digital tools and tailored clientele strategies. Built leadership structures and development plans that strengthened team engagement and results.

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Assistant General Manager | Athleta, University Village (Seattle, WA)

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Key leader at one of the brand’s highest-volume stores generating $5M+ annually.

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I analyzed performance trends, identified growth opportunities, and optimized operations to improve productivity and profitability.

 

I coached and mentored a team of 40–50 people, strengthening empowerment, accountability, and leadership development.

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I led onboarding for 15–20 new hires per cycle and facilitated training on inclusivity, women’s empowerment, and customer empathy. I partnered with regional, HR, and merchandising leaders to pilot strategic initiatives and manage operational shifts.

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General Manager | Athleta, Walnut Street (Philadelphia, PA)

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Directed operations for a $2.5M flagship store in a competitive downtown market.

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Achieved +5% YoY comp growth through elevated client engagement and community partnerships. Increased store traffic by 15% through local collaborations and brand activations.

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Led financial oversight, inventory management, staffing strategy, and performance systems while serving as a brand ambassador for women’s empowerment and community wellness.​